Do you need help? Request support online and we will assign one of our experts to assist you.

Call our office and leave a message for the on-call Hardware Technician if: you are experiencing hardware failure on equipment purchased from us or are getting an error message while operating your Smart Vendor POS system outside of our regular office hours.

Regular Support Hours:
Monday-Friday 9am-5pm  Eastern Time

Emergency Support Hours:
Monday-Friday 6pm-9pm Eastern Time
Saturdays, Sundays, Holidays, 9am-9pm Eastern Time

Local to Markham, ON: 905 477-4747
Long Distance: 1 800 265-8601 Canada
Long Distance: 1 800 561-0500 Canada & U.S.A.

Voicemail menu: select 2 for Support, follow the prompts

Online Ticket Support

Smart Vendor POS Systems support tickets are monitored Monday to Friday between 9am through 6pm Eastern time.

Submit Ticket Now

Retailers are encouraged to submit tickets for non urgent enquiries any time of day – our Smart Vendor POS systems experts will respond to them during regular business hours.

Please note that “how to” assistance for reporting, polling and year end is not supported on evenings and weekends.


You can also send us an email at