Call our office and leave a message for the on-call Hardware Technician if: you are experiencing hardware failure on equipment purchased from us or are getting an error message while operating your Smart Vendor POS system outside of our regular office hours.
Regular Support Hours:
Monday-Friday 9am-5pm Eastern Time
Emergency Support Hours:
Monday-Friday 6pm-9pm Eastern Time
Saturdays, Sundays, Holidays, 9am-9pm Eastern Time
Voicemail menu: select 2 for Support, follow the prompts
Online Ticket Support
Smart Vendor POS Systems support tickets are monitored Monday to Friday between 9am through 6pm Eastern time.Submit Ticket Now
Retailers are encouraged to submit tickets for non urgent enquiries any time of day – our Smart Vendor POS systems experts will respond to them during regular business hours.
Please note that “how to” assistance for reporting, polling and year end is not supported on evenings and weekends.
You can also send us an email at firstname.lastname@example.org.